please empty your brain below

It's TfL focusing on random changes again.

As well as the capital letters (which are actually discouraged in DfT guidance as they're harder to read, but seemingly TfL have changed their opinion done a U-turn), the font used has been changed slightly. This includes displays where there is no capital letter qualifier point.

The new font is more squashed up, and in my opinion, not for the better.
Yes, accessibility studies in the past have proved that upper case is harder to read in long sentence, so goodness knows why they've made this decision...

White is better than yellow though. :-)
Yeah, especially on that TESCO picture you can see that the font is more condensed than it was before.

Which is unlikely to be good for readability. Especially as they have reduced the height of the destination to fit in the sub-destination underneath.
I'm surprised that Tesco is still mentioned on blinds, everything else has become a generic Superstore/s, pub names have also been removed.

Perhaps there has been another u-turn on the u-turn.

Yellow on black is supposed to offer the best contrast for visually impaired people, hence why it was adopted on the tube and buses - the problem is that bus blinds and sunlight don't mix - so the contrast is lost, so they end up pale yellow/white on black.

Again, dropping all upper case lettering was to help passengers read destinations at a distance, I wonder if this was a vanity decision to keep someone happy.
The 16 has the same thing going for it with 'Cricklewood BUS GARAGE' too.
So why isn't it CLAPTON?
There was me thinking the photo of a bus was our reward for filling in the survey!
The change to UPPER CASE letters seems a very backward change. I've always been led to believe that lower case letters are easier to read, particularly from a distance, indeed that is UK why motorway signage is in lower case.

I recall a female typographer was very involved in the motorway signage work, some references here: https://en.wikipedia.org/wiki/Road_signs_in_the_United_Kingdom and https://en.wikipedia.org/wiki/Margaret_Calvert and http://www.bbc.co.uk/news/magazine-15990443

Indeed yesterday I received an email where the subject line was in UPPER CASE; it was so much more difficult to 'read' what had been written as against the other 20 other email lower case subject lines it was nestling amongst on my computer monitor.
A friend who works for TfL told me that they were redesigning the Johnston font slightly (not least because it doesn't currently include an @). Whether this has any connection with that I'm not sure, but I agree with others that the capitals are harder to read.
I worked at IBM for many years as a technical writer. We were very involved with "Accessibility" for the visually impaired etc.
All-caps was an absolute no-no.
Also fonts should be sans-serif.
John
The problem is that white is a better contrast at night, when it is backlit, but in the daytime it is grey and does not provide as good a contrast as the dayglo yellow. [long URL 1]

Bright sunlight stray relections off the glass screen can easily obscure the number. [long URL 2]

I would argue that the provision of any subsidiary information is a Good Thing. The problem with lower case letters is that some of them are quite small, whereas block capitals are all the same height. You also need to allow space for the tails letters like "g" and "y". So given that you want the main destination to be as big as possible, and recognisable from a distance (so in lower case - strictly "Title Case"), the best use of the remaining space is probably upper case.

It's not that long ago that the "ultime" was in upper case and the "via" in lower case! [long URL 3]
I saw a bus the other day with a destination sign that seemed to be using the Tesco font. Perhaps I mistaken, and it was just capital letters? How many bus routes terminate at Tesco?

dg writes: seventeen
Bit patronising (and sexist) for Happy Harry at 08.55 above to refer to "a female typographer". For the record her name is Margaret Calvert, and she designed the UK highway signage along with the late Jock Kinneir.
Harry is right, however, on the better readability of upper and lower case. It should also be said that letters set in u/lc take up less horizontal space than those in caps, so you can fit more characters into a line.
The DDA listed some important changes to Destination blinds and although the DDA was superseded by the Equalitites Act, these changes remained. In summary, FINAL destinations MUST be in upper and lower case, intermediate destinations may be in all upper case or upper and lower case (Regulation 5 below).


Route and destination displays

Regulation

(3) Any route number display shall be capable of displaying
(a) characters of not less than 200mm in height on the front and rear of the vehicle and not less than 70mm in height on the side of the vehicle;
(b) characters that contrast with the display background;
(c) characters that are provided with a means of illumination; and
(d) not less than three characters.

(4) Any destination display shall be capable of displaying
(a) characters of not less than 125mm in height when fitted to the front of a vehicle and not less than 70mm in height when fitted to the side of a vehicle;
(b) characters that contrast with the display background;
(c) characters that are provided with a means of illumination; and
(d) not less than fifteen characters.

Design need

Different size characters are required as a vehicle is likely to be viewed from a greater distance form the front or rear than it is from the side. By using contrast in the adjacent surfaces, passengers with low vision are able to make use of their residual vision. Illumination is required for the display to be visible at night. Disabled people do not require a minimum number of characters to be displayed but it is essential that adequate space is provided for a route number and destination to be identifiable.

Best Practice

White or bright yellow lettering on a black background is most clearly visible. Lower case lettering in Helvetica, Arial and other Sans Serif fonts are easiest to read. LED/LCD or other electronically generated characters should only be used if they can offer the same clarity, both night and day, as a conventional roller blind display.

Regulation

(5) Destination information shall not be written in capital letters only.

Design need

The use of both upper and lower case text helps ensure that words that are not completely clear and legible to people with a degree of vision impairment or learning disability, are still identifiable through shape recognition of the word. It is important that ascenders and decenders are not squashed since this will make shape recognition more difficult.

TfL have got everything wrong when it comes to bus blinds !

Firstly, why are they still using old fashioned blinds when almost everyone else is using electronic displays that convey much more information, much more legibly?

Secondly, the policy of missing out all the intermediate stops is most unhelpful because very few people go all the way to the final destination. If you're at Victoria you're probably don't care two hoots that the 73 is going to Stoke Newington or the 38 is going to Clapton Pond, but you really would like to which ones go via Piccadilly Circus, Selfridges or Oxford Circus. And showing only a far flung destination makes life needlessly difficult for visitors and tourists.

Thirdly, if they must use blinds, fluorescent DayGlo yellow is much more visible than plain dull white. No problem at night either, just use UV lighting from the front.

Fourthly, bus destinations blinds were all upper case until about the late 1950s when the Routemaster was introduced. Going back to upper case seems to be change for the sake of change.

Fifthly, the destination needs to be shown on the back of the bus as well.

None of this is rocket science, so why can't TfL make a proper job of it as London Transport always did?
Of all the comments posted, ‘Timbo’ has got it right about capitals. I can say this with confidence, being the person who is now producing these new displays. There is a variety of suppositions in the other comments, most of which are not right I am afraid. A fuller article will appear in the next edition of The Londoner that explains the reality and truth behind the decision making. Hope this helps.

dg writes: That's my red highlighting. Thanks Y!
There's a whole bunch of design guides for typography around TfL signage (The LU signs manual is really good!).

https://tfl.gov.uk/info-for/suppliers-and-contractors/design-standards

The basic typography and signage guide is called "TfL basic elements" and references the RNIB with regard to upper and lower case selection.

Aside from station names and roundels, the general guidance is don't use all capitals.
@Charles
"Bit patronising (and sexist) for Happy Harry at 08.55 above to refer to "a female typographer"

Not to mention airbrushing the role of the late Jock Kinnear (whose student she was) out of the story
(or should that be a "Scottish typographer"?)
At one time in my life my eyesight was pretty poor due to cataracts. I had trouble then telling a 14 from a 73 until it was very close. I depended quite a lot on the shape and number of words. So as the new style has Clapton and Old Kent Road larger, albeit at the expense of Nightingale Road and Tesco, I would say it's better for the eyesight-challenged. I also found (non-London) LED displays difficult as they tended to be too bright and fuzzy, and some of them scrolled sideways for a long destination.
Not sure what this scores on the comment hierarchy but...
This has reminded me of how we suddenly realised that our bus-mad child (still in a push chair) could tell which buses were going to WINDSOR and which were going to WATFORD. This indicated that he really could read and was not just recognising the difference in shape between the words Windsor and Watford.
Windsor/Watford

I was always amused when a friend's guide dog stood up only when the right bus came along. People were convinced she could read the route number, but she had simply learned to recognise the type that operated that route!
Nice of 'Yerkes' to comment - but what is The Londoner, other than the now-defunct freesheet produced by the GLA?

dg writes: It's a London bus magazine.
I've yet to see any sort of official explanation for yet another change to bus blinds. Another interesting element to the most recent change is the treatment of the "N" prefix on night bus blinds. Looks most odd.

not my photo - https://www.flickr.com/photos/lgeeography/24968530712/

The final aspect is the cost. We now have at least three generations of blind design in use for no obvious gain. How soon before we get yet another change?
@timbo even further airbrushing, since it's Jock Kinneir, not Kinnear.

Fifty years after their work on the Transport font, Margaret Calvert worked with the Government Digital Service to adapt the font for web use - chosen because the legibility of the original was so high. So New Transport has been the base font for gov.uk since 2012 - more detail at https://gds.blog.gov.uk/2012/07/05/a-few-notes-on-typography/
I can't imagine the cost of changing the blind design is very much, as presumably they will only be changed over as they wear out.

The "N" always used to be smaller than the number
[photo 1] [photo 2] [photo 3]
Looking at the extract that Marc posted, I'd say the new blinds meet the letter of the regulations but not the spirit of the guidance. The 'design need' bit makes it pretty clear that words should be in both upper & lower case by commenting on shape recognition, and I'd argue these are final destinations.

But then I think they do look quite clear so maybe the law is indeed an ass!
@ timbo - well the cost point would be true if things were only replaced when worn out. However that's not the case at all. Many changes are more related to allocation or vehicle type changes at garages. In a tiny number of cases it is because new routes or destinations have been added. In the past that might have been achieved by use of an insert. Now it tends to be a complete new blindset. There are also some cases where blinds have been changed to white on black for no apparent reason at all. These latter two cases are not without a cost impact. I just find it mildly ridiculous that the "standard" is changed when compliance with the previous one hasn't been achieved. The use of yellow on black blinds was generally considered to be optimal for those user groups who benefit from the revised design most. Now we appear to be going backwards to some point in the 1960s or 1970s as part of some odd "nostalgia trip" kicked off by the appearance of the NB4L.
@PC
....worn out or need replacing for other reasons such as transfer to a new depot, or a new route being added to that operator's portfolio.

Of course in the olden days blinds were interchangeable between all buses because all buses were the same design.
"Now we appear to be going backwards to some point in the 1960s or 1970s as part of some odd "nostalgia trip" kicked off by the appearance of the NB4L."

Yes - indeed.
I didn't know that the N-prefix has been changed to be smaller so it's less easy to see, but this too seems to be going back in time for the hell of it, even though it is disadvantageous. Unbelievable stuff.
i drive the 88/N11 and we have "Acton HIGH STREET", "Whitehall HORSE GUARDS"

Interestingly, the 3/N3 batch there is a tiny 'N' with the 3.
Is it perhaps because the "N" is less important. After all, if it's always either "N" or "not-N" it only needs to be big enough to see that it's there. And now that most N routes follow their not-N counterparts for most of the route, the numerical part is the bit people really need to know.
(There is only one all night service that has a letter prefix other than "N" - the C2)
@ Timbo - you have missed the weekend night service on the H37! Whenever we get the night tube we will also get other letter prefixed weekend night routes - E1, H32, W3 and W7.
A pedant would point out that they're technically upper case, not capital letters.

Which is a shame, because the pun is quite nice.










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