please empty your brain below
Thanks for the update! So lessons learned...1) have a spare key to the cupboard? & 2) have a 'back-up' internet connection option which is so good that 'we', the humble readers of your delightful blog, will not suffer a 'loss of service'.

Grumpy Anon | 09.06.16 - 2:08 a.m. | #

So did the technician explain to you what exactly the problem was?

Patrickov | 09.06.16 - 4:38 a.m. | #

Thank goodness for unsecured wifi, which obviated the awfulness of full withdrawal symptoms. Meanwhile, it's really really good to have you reliably back, DG.

Geraldine 49 | 09.06.16 - 6:20 a.m. | #

I can't help wondering if the problem was caused by another engineer accessing the cupboard to do something else for another tenant.

Stuff in 'locked' cupboards doesn't break itself.

| 09.06.16 - 7:14 a.m. | #

Ditto Patrickov - not knowing what the problem was, or the fix, leaves you vulnerable to the same thing happening all over again.

Waterhouse | 09.06.16 - 7:41 a.m. | #

I did ask Engineer number 4 what the problem had been, but he was a bit vague. Something in the building and something at the exchange, and sometimes these things just happen, he said.

diamond geezer | Homepage | 09.06.16 - 8:37 a.m. | #

Did DG spot a Kelly van the day the service went down?

Might also be worth checking the phone bill for any fraudulent 39p calls to the Speaking Clock !

Gerry | 09.06.16 - 9:52 a.m. | #

I can sympathise. 2 years ago, my BT Infinity broadband stopped working and that took 5 weeks to be fixed - mysteriously within hours of me telling them that I would be cancelling if it wasn't fixed by the end of the weekend. Initially, my kids went nuts that they couldn't watch CBeebies on demand via the iPlayer - by the time it came back, they wouldn't even remembered a time before it went away. Mercifully, it was during the World Cup, so I was more than entertained by terrestrial television, but my 4g on my phone took a hammering.

It also laid bare quite how clueless they were behind the scenes - different departments couldn't talk to each other and the endless promises of "it will be fixed by tomorrow" were total fantasy.

Phil J | 09.06.16 - 4:20 p.m. | #

@ Phil J - sounds as bad as trying to get connected to BT Internet in the first place. That took months of effort and escalation.

PC | 09.06.16 - 7:09 p.m. | #

Suffered myself last year. Connection suddenly disappeared and took a couple of months to figure out that someone below me in the block had cut my wire. Cue a nightmare trying to find the culprit and get access and, after five months, they had to run a new cable in a different route (but at least now I'm no longer suspect the whims of neighbours!)

Vicki | 09.06.16 - 8:19 p.m. | #

Yay! Connectivity restored!

Cornish Cockney | 09.06.16 - 8:38 p.m. | #

If its VirginMedia they probably connected your service to someone else by mistake. Since you had no service demand compensation for the loss of service and a refund of the monthly subscription too1

Andrew Jarman | 10.06.16 - 2:20 p.m. | #

Once a month a cohort of The Baker Street Irregular Astronomers meet on top of the mound with a wealth of equipment to look at the stars, planets and objects above. They positively welcome the public to join them to look with them in awe.

But if you go, no flashes, smarts or bright lights as you need to develop your night vision.

Paul C | Homepage | 10.06.16 - 3:39 p.m. | #

I can't believe you're so gullible DG. You haven't connected the sudden appearance of the Bell Ospreys over your manor at the time your internet goes down?!
Engineers are baffled? You think they were 'engineers'?
I tell you, the bloke that pinched bus stop M has got it in for you after you leaked the picture of it's demise.
I must warn you that this can only en....hang on, someone's at the door....

Chris | Homepage | 10.06.16 - 5:20 p.m. | #











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