please empty your brain below

The final sentence of the final paragraph covers UK governance in general (think ferries), sadly experience is always a better teacher than advice and case studies, now as people jump from project to project the bedrock of experience has been seriously eroded.
ROFL, very good.
TfL should employ you as a consultant.
@Matthew, If I were DG, I'd be insulted. In my experience, consultants are overpaid wastes of space whose output is usually inferior to that produced by regular staff.
The bouffant one has been replaced. But henceforth I will still think of the office holder as MAYO_ONDON. Good one!
I thought the same a couple of weeks ago regarding Plaistow. Bizzare!

Question for you DG:

When you travel do you use pay as you go, monthly or an annual ticket? Im intrigued, only as i use pay as you go 'off peak' a lot of the time for 'point to point' journeys into zone 1, but wondering if i would be better off with a monthly or annual when i do go out and explore London
The final sentence of the final paragraph made me chuckle. I agree with @Still Anon that it's a great summary of many projects in the UK at the moment...
The Emperor never was wearing any clothes but, for pointing this out, and insisting everyone 'opens their eyes', you will be sent to Siberia.
"The Tube map that sat in the station closed board frames require a specialist production process involving fire-proofing and lamination."
How reassuring that they take fire safety so seriously, although I doubt that any laminate is really fire retardant. You would expect all posters, if this were really so, to be printed on a metal base, and you would certainly remove any redundant posters underneath to eliminate unnecessary combustible material from the platform.
I can't imagine what new government project DG had in mind in his last sentence...

I'm sure we all appreciate the need to keep inflammable plastic materials away from areas where they could contribute to hazards in a fire, but £10,000 per poster?? What would it have cost to have replaced the 'Station Closed' board frames with fireproof models? If it's really of the order of £10,000 then I think it's time TfL re-tendered these. Someone is making a killing somewhere.

dg writes: It is not £10,000 per poster.
I'm confused.
Is it:
Station closed board
Or:
"Station closed" board
?

The first one being a closed board on a station.
The second a board saying "Station closed".
...one day posters be replaced with fully interactive screens ...then you'll really have something to moan about
Whilst it is true to say that the rail and tube map is more complex than the tube map, it has the major benefit of being much more informative. Any German city with both U-Bahn and S-Bahn will have one comprehensive map showing both.

A purely tube only map has some merit, but one including TfL controlled Overground, but not other heavy rail services has, in my view, no useful purpose other than to make a political point!

So my recommendation would be to ensure systematic and widespread use of the rail and tube map as the default norm.
That Senior Press Officer might have put his job in jeopardy by giving promises he had insuffient power to fulfill to DG of all people.
That Senior Press Officer said "we are working to put Tube maps up" and "in the coming weeks", promising nothing definitive (which is, I'm sure, why he's so good at his job).
@Joho:
When the station is closed, the board is open....
When the station is open it’s closed....

The sign on the back, visible to the driver when “Open/Closed” reads:
Station Closed
Speed Limit 5mph

Paddington (like a number of tube stations) does not really need heritage posters on the platforms. You need to look in the ticket offices too, or the station passageways and the same goes for a number of other tube stations.
Nothing's "fireproof" - raise the ambient temperature enough and anything will ignite.

'Fireproofing' is raising the ignition point higher than the expected range of events - melamine burns at too low a temperature which is why that excellent material is no longer used on the Underground.

I had a 45 minute VHS tape of a Jubilee Line train seat not burning under constant ignition (from fire prevention work on the Underground - enthusiasm only goes so far); the Line's trains were described as 'Arc protection with a train on top'...

Fire safety is (or was when I was there) a major concern - after Kings Cross, the taken-for-granted regime began changing, but so slowly.

Some of us thought that parts of the Underground believed killing people was cheaper than fire protection, but they were (eventually) over-ruled or involuntarily early-retired. Still ain't perfect but much, much better than before.
As an ex TFL employee, I can tell you they waste at least 21k a week on meaningless team meetings, presentations, guest speakers, coffee and cakes for those present, bottled water, conference booked hotels and so on. So this excuse for the maps is ludicrous
All very haphazard at the best of times. Even when the information is there, there is no consistent placement. This is how it should be done - comprehensive information points that are easy to update - two per platform about a 1/3 of the way from each end. Job done.
Why am I not surprised that one of the mapless platforms is at Plaistow?
I'm liking the sound of those coffee and cakes meetings Marty. Where do I apply?

This forensic map documentary by DG is strangely compelling.
Seriously though; In comparison with the vast costs which must be involved in running the network, how can the price of a few posters possibly be worth anyone worrying about ?
Probably most of us in any sort of customer-facing role will have had to justify to a sceptical public the decisions made by costly senior staff.

When it all inevitably collapses, doubtless someone junior and expendable will get it in the neck.
Interesting post, but in the interest of accuracy (pedant alert!) West Ham's Jubilee platforms are eastbound and westbound.

(The Jubilee is officially west and east until Green Park where it becomes north and south respectively!)
In the same paragraph, Paddington's eastbound Bakerloo line platform is officially southbound, and I wasn't keen on getting that right either.
@Jon Jones
Not meant as an insult. Plus, in this case, DG is doing a better job than the regular staff tasked to this project.
I have always had a problem understanding Jubilee directions. Without a shadow of doubt at West Ham the line is north or southbound. Their interpretation at places like Westminster or Waterloo are equally confusing.
As a geographically competent person I have to ignore the "direction" and study whether towards Stratford or away each time when returning home.
When will TFL understand that the gospel according to DG, are not to be taken lightly
Platform 3 at High Barnet station still has a vinyl tube map dated March 2009.

Ten years old!

(it's backed by a December 2018 tube map on platform 2)
i was leaning against a map at Hyde Park Corner (westbound platform) a few hours ago ... and realised that it was one of the "specials" attached to the Station Closed (closed) sign.

Dec-18 edition.










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