please empty your brain below
What is happening with Walthamstow Central? It isn’t on the list but has a ticket office at the moment, open long hours.

dg writes: Still open. Maps updated, thanks.

Thomas | 13.01.20 - 7:10 a.m. | #

All Overground stations are now staffed from first to last train. Rather see resources used for that than on ticket offices which are often little used

K | 13.01.20 - 7:12 a.m. | #

Seems weird doing that for 2 1/2 hours

I guess the good thing it keeps people in the job and people particularly the elderly can buy tickets easier?

Bruce Wayne | 13.01.20 - 7:27 a.m. | #

It would be interesting to see what Overground consider "staffed". Our local LO/LU station is supposed to be staffed at all times but more often than not there are no members of staff anywhere to be seen and the ticket gates are left open.

Anthony | 13.01.20 - 7:27 a.m. | #

Stratford has ticket offices - according to the NR website it even has ones operated by TfL Rail, though I'm not sure how much I believe that.

martin | 13.01.20 - 7:31 a.m. | #

May I be the pedant who asks where the Romford-Upminster line is on your Overground map?

TheLupineOne | 13.01.20 - 8:58 a.m. | #

I read elsewhere that West Hampstead has a new station building that is machines only. If you want to buy a ticket from a human you must go into the old station building that they had no doubt hoped to sell off. That'll be costing TfL something.

ap | 13.01.20 - 9:33 a.m. | #

I think we can all see where this is ending.

The surveys/analysis must have been done a couple of years ago. Some tickets offices barely made it into 'minimum of six transactions in the busiest hour' category even then. I bet if they re-did the analysis today (which I presume is based on ready-to-hand data) even fewer would qualify.

Interesting that nearly all the cutbacks are north of the river if you ignore the core of the East London line.

Ticket hours with such short opening hours and so few ticket sales only really makes any kind of sense if you have part-time staff. In South London they can mix-and-match shifts with offices that have longer opening hours but in North London the ability to do this will be very restricted.

Pedantic of Purley | 13.01.20 - 9:35 a.m. | #

If Overground stations continue to be 'staffed' throughout their hours of operation, why can't those staff sell the occasional ticket as and when required? 'Ring buzzer for service'? If a separate person used to sit in the ticket office all day, I can see how uneconomical that must have been.

ActonMan | 13.01.20 - 11:11 a.m. | #

I take your point and thanks again for being bothered to unearth this type of thing. I would say though, and I accept I may be in a minority, but living in E17 and travelling extensively on all forms of transport in London; when was the last time I needed human assistance or even interacted with a member of TFL staff? answer : once in about 2 years, when I wanted to move a sign to take a picture of Labyrinth art at Shepherds Bush. Once. Not travel related. I accept that others may have more needs or don't understand the maps or don't use citymapper or whatever, but all you really need at stations now is security staff imho.

iain | 13.01.20 - 11:40 a.m. | #

You have not credited your source for the picture that you have edited.

Messiah | 13.01.20 - 1:04 p.m. | #

Are any ticket offices operated by "National Rail" as you say?

For example Ealing Broadway has a ticket office run by TfL Rail as does Stratford (which has two).

dg writes: smallprint updated, thanks.

Surbitonian | 13.01.20 - 2:18 p.m. | #

In a similar comment to Anthony's, it's a puzzle as to what the definition of Ticket Office is. Croxley Met had a window on both sides of the gateline, but the public side was filled in. Now if you want to attract attention you have to stretch over the gates and yell. If the human is not in the [ticket office], the gates are locked open anyway.
Waste of money for the decorating work...

NickK | 13.01.20 - 6:18 p.m. | #

The first thing this current Mayor did was to make about 400 staff redundant (conductors on the Routemasters). Since then, due to his price freeze, other staff have been made redundant and now it looks like even more will be without work.

I thought Labour meant that they would have policies that created work, not destroyed it.

Molly Barrett | 13.01.20 - 6:38 p.m. | #

re the Romford-Upminster line

Romford is a TfL Rail station and still has an active ticket office - it is also served by Greater Anglia trains.

Emerson Park has never had a ticket office - it's been a single platform 'halt' for its entire existence and even being staffed is a step up.

Upminster has an active and well-staffed ticket office.

Silent Hunter | Homepage | 13.01.20 - 8:57 p.m. | #

At smaller stations the Ticket Office really does seem the most logical place to station a member of staff so they can be easily found if passengers need help. They might as well then also sell tickets if needed, though if other forms of helping people are seen to take priority, most people will use the self-service machines for straightforward transactions, leaving the ticket office and the human touch just for more complex stuff.

AS | 13.01.20 - 10:41 p.m. | #

Typical TFL .They’re doing with LO, what they did with LU. To restrict the hours of the ticket offices, so less tickets are sold, ergo, TFL say the offices are not busy and are ultimately closed. We’ll put the clerks onto the platforms they say.. On LU, a fair few of those clerks took severance and went, so at some stations, the extra visible staff didn’t materialise. TFL really must think we’re stupid.

Nigel | 14.01.20 - 12:19 a.m. | #

Does Harrow and Wealdstone really not have a ticket office any more?

dg writes: Really.

Herned | 14.01.20 - 7:13 p.m. | #

And yet Headstone Lane does... very strange

Herned | 15.01.20 - 11:26 a.m. | #

This is all part of the inexorable march to TfL accountant and computing bods idea of Heaven. Namely ticket office-free, ticket machine-free and even gate-line-free stations. All costing done by the much vaunted facial recognition software about which we hear such wonderful news, don't we?

JP | 17.01.20 - 8:18 p.m. | #

I honestly can’t see what the fuss is about. There’s very little need for a ticket office at any station in London when you can use contactless. Just a few people refusing to move with the times whinging.

Malcolm | 19.01.20 - 11:33 p.m. | #

n.b. Not all journeys starting on the Overground can be paid for using contactless.

diamond geezer | Homepage | 19.01.20 - 11:49 p.m. | #

Not everyone wants to be in a cashless society.

To TFL’s point saying that the ‘changes reflect the way customers now pay for their travel as many people choose to use contactless payments and mobile devices’, hmmm, do they choose or are they forced because you gradually take away the options (you can’t use cash on buses any more for example)?

Disneyrollergirl | Homepage | 26.01.20 - 2:11 a.m. | #











TridentScan v2.10.0 | Privacy Policy