please empty your brain below
DG, You can use the refund as a top-up on your oyster card. Just ask one of the kindly LU staff to oblige you.

John S | Homepage | 02.12.06 - 8:32 a.m. | #

I can? I wish they'd told me that in the letter. And it still seems like a waste of time to queue for something they could just have added to my card in the first place.

diamond geezer | Homepage | 02.12.06 - 8:47 a.m. | #

I finally got my £4 single-fare voucher this week, 6 weeks after I applied for it following a 2.5 hour delay stuck on the Central Line (and then dumped 10 miles from my destination at 8pm).

I emailed them to ask just the question you pose - why they couldn't just have added it to my card. I haven't yet had a reply...

Until recently they used to send you a cheque (I've had loads as I always claim, every time it happens, which seems to be most times I use the tube). The new voucher refund is not fare for people on holiday in London - but is a great way of them saving £££.

Blue Witch | Homepage | 02.12.06 - 9:33 a.m. | #

How many pink bags do you want?

Anonymous | 02.12.06 - 11:23 a.m. | #

Yep, I can confirm that you can use a voucher at a ticket office towards prepay. I had a card topped up with an 80p voucher which was a bus journey refund...

Dave | Homepage | 02.12.06 - 11:51 a.m. | #

I'd imagine that the takeup rate of vouchers is much lower than if they put it straight on your oyster. Reason enough?

disgruntled commuter | Homepage | 02.12.06 - 12:02 p.m. | #

Thanks to you (and the ticket staff at Bow Road station) that £3 refund has now been added to my Oyster pre-pay. I don't think the six people who formed a queue behind me appreciated the kerfuffle I caused, though.

diamond geezer | Homepage | 02.12.06 - 2:29 p.m. | #

For a time in February and March 2006, the options on the online refund form were:
- On-line web account
- Load onto gates at selected station
- Credit voucher
( Accompanied by: "Tube station where you want your refund sent (online & loaded onto gates payment methods only)". )

I selected the "load onto gates" option once but don't know if it worked. I suspect not; the form had reverted to "Credit voucher" only by April, and a bunch of vouchers arrived in the post.

Alex B | 02.12.06 - 8:35 p.m. | #

Dave - You can get a refund for bus journeys? How? I've always thought that was the meanest thing about buses, even on those occasions when you have to wait 40 minutes for a service due "about every 10-12 minutes" there is no compensation.

Susie | 03.12.06 - 3:39 p.m. | #

DG - Tower Hamlets have given our apartment block more pink bags than it could possibly ever need. If you want some then just send me a mail...

Chris Applegate | Homepage | 03.12.06 - 6:53 p.m. | #

Chris - if I put a pink recycling bag out on my communal doorstep in the morning, it would undoubtedly be stolen before I got home.

diamond geezer | Homepage | 03.12.06 - 7:12 p.m. | #

I wish people would steal my rubbish. In theory it goes once a week. In practice ...

Debster | 04.12.06 - 8:55 a.m. | #











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