please empty your brain below
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Based on what I saw at Oxford Circus a few weeks ago, those iPads also have a certain single player card game installed on them!
Well at least one does/did
Andrew Bowden | Homepage | 07.02.16 - 7:40 a.m. | #
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Do you think, with all this streamlining for efficiency, it will finally be possible for an Oyster Gold Card to automatically have its Gold Card discount switched on?
Dan | 07.02.16 - 7:41 a.m. | #
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It would be interesting to know if there is a policy to employ multi-lingual staff at Gateway stations, with an enhanced salary? Or would this be totally un- British?
RogerB | 07.02.16 - 8:34 a.m. | #
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Interesting to see that the 'Edgware Road Area' doesn't cover both stations at Edgware Road. One of them is in the Warwick Avenue Area.
Logical yes, but not particularly clever nomenclature.
Petras409 | 07.02.16 - 8:48 a.m. | #
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I think it is a good idea, swapping staff between neighbouring stations, because (a) they won't be hard to get to, whereas if they swapped between Epping and Amersham, it would be harder. Also, (b) it means they get to talk to different people, rather than the regular commuter
Tube Geek | 07.02.16 - 8:57 a.m. | #
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As an office staffer, I look forward to fault reporting being done onsite. So long as the number of free text fields is nice and low so they don't break my database...
TheNewNo2 | 07.02.16 - 9:13 a.m. | #
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@RogerB: I think the 'multi-lingual staff' do the network announcements about closures, engineering works etc. That must be the reason why I often struggle to understand what they are saying....
Paul | 07.02.16 - 9:23 a.m. | #
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Who works for TFL then?
Agent Z | 07.02.16 - 12:46 p.m. | #
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Not me. All of this is on publicly-accessible websites.
diamond geezer | Homepage | 07.02.16 - 12:48 p.m. | #
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Less staff means barriers open more then, meaning fare evasion will rise. People will soon learn the best times to do it eg after 8pm or on Sundays.
Net result is less income.
JJ | 07.02.16 - 2:30 p.m. | #
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Not sure which category Holborn station falls into, but there was absolutely nobody around at the street-level barriers today around 15:00 to assist me with my "dodgy national rail Travelcard". Not my description btw - it's a quote from the customer service operative at Warwick Avenue earlier in the day!
Frank F | 07.02.16 - 8:20 p.m. | #
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@JJ
Maybe the savings of less staff, with more fare evading plus higher fines for those caught equals the most "cost effective" way of operating the whole sorry state of affairs...
Working Class Hero | 07.02.16 - 8:32 p.m. | #
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Chances of being caught are slim. And in a city where the population is ever more comprised of transient residents or visitors the ability to claim that fine is reduced even further. It's a false economy. They just have to look at certain rail areas where barriers aren't present (or weren't eg Silverlink) to see the level of lost revenue.
JJ | 07.02.16 - 9:09 p.m. | #
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JJ, it would take a reasonable amount of effort to learn when both your departure and arrival station have barriers open. With the National Rail stations, chances are that they are all unstaffed after a certain time so fare evasion is easier. TfL try to staff every station, so it takes staff sickness or other circumstances to ensure that a meal break goes uncovered. Also then there is a good chance that your arrival station will be staffed resulting in a maximum fare change on the fare Dodgers Oyster card.
Jon | 08.02.16 - 8:44 a.m. | #
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Sounds like a pretty good way of further cutting station staff under a fancy title.
FFtF? I wonder.
Bronchitikat | Homepage | 08.02.16 - 8:54 a.m. | #
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Just wait until the first "incident" and the "mobile" (sic) supervisor is stuck at the station behind...
Kim | 08.02.16 - 11:12 a.m. | #
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During my time working for London Underground station staff never had a permanent station, they were always in a group of stations and could be required to work at any of them. For example, Edgware Road, Paddington (District and H&C) and Bayswater were one group. Royal Oak to Hammersmith was another group.
Tetramesh | Homepage | 08.02.16 - 11:55 a.m. | #
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As someone who has used one of the stations on the Central line north of Woodford regularly (approx fortnightly to monthly) for 5 years, I can count the number of times I have seen a staff member on less than two hands. The closure of the ticket office has made no difference to this. I have no idea how people might get assistance at gates (always closed despite absence of staff) or ticket machines.
Jon B | 10.02.16 - 8:16 a.m. | #
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And just when we thought things could get no worse, they finally manage to instigate some of the radical changes they've had brewing for some 25 years.
I think the phrase "Increasing Customer Interaction" really is telling the passengers 'Sort it - you're on your own now'.
Cue even more frustrated tourists, occasional travellers, family groups etc,etc. They've been fleeced in recent years, now they are to be ignored.
They should be really demanding significant fare reductions, given the major levels of cost reductions that LUL has got away.
Certainly until 5 years ago, many station staff were rostered to a single location.
Large chunks of the population live close to a main-line station. Take your business there - and also, for as long as you can, revel in the ease and reassurance of still using paper ticketing.
And remember. While the ordinary passenger suffers more, some in ivory towers will be getting performance bonuses for getting this in - and brandishing it proudly on their CVs.
pete c | 10.02.16 - 3:01 p.m. | #
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Yikes pete c - 'revel in the ease and reassurance of still using paper ticketing'. My NR paper gold card fails frequently. Oyster / contactless? not yet.
Lets stick to cheques, paper gas bills and gas lamps as well shall we?
I'd much rather talk to someone on the gate line than someone stuck behind a glass screen who can't be bothered to look up. Change isn't always bad...
Ross | 10.02.16 - 9:47 p.m. | #
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And remember. While the ordinary passenger suffers more, some in ivory towers will be getting performance bonuses for getting this in - and brandishing it proudly on their CVs.
"the ordinary passenger" uses Oyster (or increasingly their debit card directly) to pay, their phone to plan journeys, and hardly ever needs to speak to a staff member for any reason.
The whole process is about removing expensive Victorian relics that don't make the passenger experience any better, so that the money can be spent on the network instead.
johnb78 | Homepage | 16.02.16 - 5:01 a.m. | #
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